Loading... Please wait...

Shipping & Returns

Austral Insulation ships only within Queensland. Delivery is via our own fleet or via CSR Bradford's delivery network.

Local area delivery:

Within Brisbane metro area (postcodes 4000 – 4179, 4205 – 4206, 4300 – 4305, 4500 - 4503) delivery is at a flat rate of $75X per order.

You can enter your postcode at the cart to see if your postcode is included. If you are unsure whether your area is eligible or not, please do not hesitate to contact us. We reserve the right to ask for extra shipping costs if the order contains exceptionally bulky items and are going to areas with higher than normal freight charges.

Regional delivery:

Outside Brisbane metro area delivery is at a flat rate of $150 per order.

If you are unsure whether your area is eligible or not, please do not hesitate to contact us. We reserve the right to ask for extra shipping costs if the order contains exceptionally bulky items and are going to areas with higher than normal freight charges.

Delivery time estimation

Orders are generally processed and dispatched within 1-3 business days. In some circumstances orders may take longer, however you will be notified of the delay.

The length of time for delivery of your order depends on:

  • Stock availability
  • Destination of order

We keep stock of popular products in our warehouse and we often ship the same day the order is received if the order is made prior to midday.

Specialty items and stock that needs to be ordered require an extra 2-3 days for delivery – we will notify if your order requires this.

We do not provide an express service, and we cannot guarantee delivery days and times. We would recommend you wait until you receive the items before confirming times with electricians and other contractors.

If you need your order urgently, please feel free to send us an email prior to purchase with the item/s you are looking to purchase and the delivery address for the order to sales@australgc.com.au so we can give you a more accurate shipping time.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account via the My Account link at the top of the window, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you have not created an account, please contact us on 1800 074287 to arrange for a return process to be initiated.

Why buy from us

Click each image for more information on why Austral Gold Coast is the best choice in QLD for supply & installation of insulation, ventilation and skylights.

Over 37 years experience in insulation

Austral Insulation has supplied insulation, ventilation and other building materials to Queensland homeowners and tradesmen for over 37 years. More info >>

Bradford approved distributor

Our insulation is supplied by CSR Bradford. Bradford Insulation was established 80 years ago and is Australia's oldest and most respected insulation company. Bradford is also part of CSR, an iconic Australian company that was established in 1855. More info >>

Expert advice

We supply and fit all major categories of insulation, ventilation and skylights and provide expert advice to builders, tradesmen and homeowners. More info >>

HIA and QMBA members

We are members of both the Housing Industry Association of Australia and the Queensland Master Builders Association, so you can rest easy knowing that you're dealing with licensed, qualified professionals. More info >>

Family owned Australian business

We are a family-owned Australian business and, like you, we support local. More info >>